Product Designer • 2018-Present
Launched a globally scalable “know your customer” solution
“Project Marvel” standardizes the KYC policy to reduce customer friction, software complexity and improves compliance.
Read case study
“Project Marvel” standardizes the KYC policy to reduce customer friction, software complexity and improves compliance.
Read case study
18 compliance roles and non-standardized definitions result in unmanageable software complexity, manifesting in a poor customer experience and increasing operations costs.
“Project Marvel” standardizes the KYC policy to reduce customer friction, software complexity and improves compliance.
Cross-functional team with designers, CS&Ops, engineers, product, compliance, legal and more. Estimated size: 50 people.
Key result: Data collection policy standardization and simplification allowed the team to deliver a “role-overlap” innovation
Key result: Launched a dramatically improved user experience for KYC data collection that increased completion rates by 21% relative to the control group
Key result: Role overlap user experience and content improvements
Shareholder declaration coupled with stakeholder data collection for all roles
Shareholder declaration coupled with shareholder data collection. This one-to-one relationship improved comprehension and improved data quality because data is collected for one role at a time
Key result: A 92% reduction in time-to-market enables PayPal to launch onboarding flows faster in new markets while ensuring compliance with local laws and regulations
